Privacy Policy

1. Introduction

JK Handyman LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, submit a form, request an estimate, inquire about our services, or communicate with us, including through text messages (SMS).

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you interact with our business:

Contact information: Your first and last name, email address, telephone number, mailing address, and service address.

Service information: Details about the handyman services you request, project descriptions, estimate requests, appointment preferences, and communications with us.

Communications information: Information you provide when contacting us by phone, email, SMS, or website forms, including your messaging preferences and consent status.

Website usage information: Technical information such as your IP address, browser type, device information, pages visited, and interactions with our website, where applicable.

We collect information that you voluntarily provide and information that may be collected automatically through our website.

3. How We Use Your Information

We may use your information for the following purposes:

To respond to inquiries and requests for estimates.

To provide, schedule, and manage handyman and related services.

To send appointment confirmations, reminders, scheduling updates, and service-related notifications.

To communicate about project details, estimates, invoices, and customer support.

To send promotional messages when you have provided the appropriate consent.

To maintain and improve our website, services, and customer experience.

To maintain business records and comply with applicable legal obligations.

To protect our business, customers, and website against fraud, misuse, or unauthorized activity.

4. SMS and Text Messaging Privacy

If you provide your mobile number and consent to receive text messages from JK Handyman LLC, we may send you messages consistent with the consent you provided.

Depending on your selected messaging preferences, these messages may include:

Responses to service inquiries and estimate requests.

Appointment confirmations and reminders.

Scheduling changes and project updates.

Customer service communications.

Promotional offers or marketing messages, if you have separately provided the required consent.

Message frequency varies based on your interactions with us and the messaging program you have chosen.

Message and data rates may apply. You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us using the information provided in the Contact Us section below.

Providing consent to receive marketing text messages is not a condition of purchasing any goods or services from JK Handyman LLC. Where separate consent is required for different types of messaging, we obtain that consent separately.

We maintain records of messaging consent and opt-out requests as necessary to administer our messaging program and comply with applicable requirements.

5. Mobile Information and SMS Consent Sharing

We do not sell, rent, or share your mobile phone number, text messaging originator opt-in data, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

We do not transfer or provide SMS consent information to other businesses so that they can market their products or services to you.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

We may use service providers and messaging platform providers to support our business operations and deliver communications on our behalf. These providers may process information as necessary to perform their services, subject to applicable contractual, privacy, and security obligations. They are not authorized to use your SMS consent or opt-in information for their own independent marketing purposes.

6. How We Share Other Personal Information

We may disclose personal information other than SMS opt-in data and consent in the following circumstances:

Service providers: With providers that help us operate our website, manage customer inquiries, schedule services, process payments, maintain business systems, or provide communications services.

Legal obligations: When disclosure is required by applicable law, regulation, court order, or lawful governmental request.

Protection of rights: When reasonably necessary to protect our rights, property, customers, or the safety of others, or to investigate suspected fraud or unlawful activity.

Business transactions: In connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements and the protections described in this policy.

With your direction or consent: When you request or authorize a disclosure.

These circumstances do not permit the sale, rental, or sharing of SMS opt-in data or consent for third-party marketing.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, provide our services, maintain appropriate business records, resolve disputes, enforce agreements, and meet legal obligations.

SMS consent and opt-out records may be retained as necessary to document consent, honor messaging preferences, and demonstrate compliance with applicable requirements.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand website traffic, improve functionality, and evaluate the effectiveness of our website.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies, and we are not responsible for their privacy practices or content.

We encourage you to review the privacy policies of any third-party websites you visit.

11. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information, subject to applicable law and legitimate record-retention requirements.

You may opt out of SMS communications at any time by replying STOP to a text message. You may request assistance by replying HELP.

Opting out of promotional messages does not necessarily prevent us from contacting you through other lawful channels about an existing service request or business transaction.

12. Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website. If we become aware that such information has been collected, we will take reasonable steps to address it in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or our SMS messaging practices, please contact us:

Business Name: JK Handyman LLC

Email: [email protected]

For SMS assistance, you may also reply HELP to a message from us. To stop receiving SMS messages, reply STOP.